Refund policy

Refund & Return Policy

30-day guarantee. If a product didn't make you smile, you have 30 days from delivery to request a return or exchange. No lectures.

What qualifies. Unused items in original packaging with tags. For hygiene reasons we cannot accept returned pet apparel that has been worn beyond a quick try-on, or items with pet hair, odors, or stains.

Damaged, defective, or wrong item. Email support@cosmently.com within 7 days of delivery with your order number and a photo. We will send a replacement at no cost or refund you in full — you keep the item.

Wrong size. Email us. We will exchange it once for free (you pay return shipping; we pay the new outbound shipping).

How to return.

1. Email support@cosmently.com with your order number and reason.
2. We reply within 24 hours with the return address and instructions. Do not send items back before receiving them — returns sent to the wrong address cannot be refunded.
3. Ship the item with a tracked service. Return shipping is paid by the customer unless the item was damaged, defective, or wrong.

Refund timing. Once your return arrives and is inspected (1–3 business days), the refund goes to your original payment method. Banks typically post it within 5–10 business days. Original shipping fees are non-refundable unless the return is our fault.

Order cancellation. You can cancel within 12 hours of placing the order for a full refund. After that the order is already in processing and follows the return policy above.

Non-returnable. Gift cards, clearance items marked "final sale", and personalized items.

Questions: support@cosmently.com